What should you do if something goes wrong?
If you have a problem, concern, or complaint about any part of my service, please tell me so we can try to fix the problem.
For Stephanie please contact her at steph@wikigroup.co.nz
For Tori please contact her at tori@wikigroup.co.nz
When we are notified of your dissatisfaction, we will consider it following our internal complaints review process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We aim to resolve complaints within 5 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
Contact Us
Get in touch with us through our office locations, phone lines, and email contacts for prompt assistance.
Head Office
Green Lion Building
130 St Georges Bay Road
Parnell, Auckland
Stephanie Wiki
Auckland
Tel: 0274 439 019
Tori Wiki
Christchurch
Tel: 021 102 4388
further Advice
If we cannot agree on how to fix the issue, you can contact Financial Services Complaints Limited (“FSCL”).
This service will cost you nothing and will help us resolve any disagreements. You can contact:
Financial Services Complaints Limited
Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
www.fscl.org.nz
FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint.