About Us

Stephanie Wiki

Licensed Financial Advice Provider (FSP203925)

Stephanie holds a license issued by the Financial Markets Authority to provide financial advice.

Stephanie Wiki has worked in the insurance industry since 1994 and was the Founder of a successful insurance brokerage by the name of The Insurance Clinic. After being diagnosed with Cancer in 2011 this business was sold and Stephanie established Wiki Group in 2012, on the belief that by focusing exclusively on life and disability risk management, they could offer clients highly specialised knowledge and experience.

“It was (and still is) unusual for a young woman to work in the insurance industry because it is male dominated. I used to be embarrassed to say that I was an insurance broker. At parties people would give me that ‘what are you trying to sell me’ look. It wasn’t until I started having claims that I could hold my head up and say proudly ‘yes I’m an insurance broker.’ Because when you can be there for someone at a difficult moment in their life and support them financially and in a way emotionally at that time, it’s a pretty remarkable experience,” says Stephanie.

Tori Wiki

Licensed Financial Advice Provider (FSP 770872)
Tori holds a license issued by the Financial Markets Authority to provide financial advice.

After working along side her Mum Steph part time while attending school it was never her intention to go into the business on a full time basis as Tori was always going to be a “professional dancer”. However that changed when Steph was diagnosed with cancer in 2011. Tori had grown up in the industry from the age if 2, so certainly had more knowledge than most 20 year olds at the time.  In 2012 Tori entered the industry in a sales capacity. After seeing the whole claims process when someone you love gets sick it seemed a very easy choice for Tori.

Nature and Scope of Advice

Stephanie and Tori provide advice to our clients about their life insurance, trauma, income and mortgage protection, total permanent disability and health insurance.

We only provide insurance advice.

We only provide insurance advice about products from certain providers:
For new life insurance policies we work with Partners Life, AIA, Fidelity NIB, AMP.

In providing you with financial advice, we will only consider existing term life, trauma, income & mortgage protection and health insurance policies (if any).

We utilise independent research Quality Product Research to assist in our recommendations when dealing with existing covers and possible replacement.

Fees and Expenses

We do not charge fees, expenses or any other amount for the financial advice services provided to its clients. We do not charge a fee for clients to implement an insurance plan.

If you decide to take out insurance, the insurer will pay us. We receive payments from the insurance companies on whose policies we implement and service while in force.

Conflicts of Interest and Payments

We receive payments from the relevant insurance company if you take out insurance following our advisers advice.  The payments are between 0% and 230% of the first year’s premiums of your policy – the amount
depends on which insurance company and which insurance policy you choose.  We also receive a payment of between 5% and 20% of the premium for each year the policy remains in force.

To ensure that we prioritise your interests above our own, we follow an advice process that ensures our recommendations are made on the basis of your individual insurance needs and circumstances.  Advisers complete annual training about how to manage conflicts of interest.

We also undertake a Financial Advice Provider compliance audit, and a review of our compliance programme, annually to ensure we are meeting our duties.

Duties Information

Stephanie and Tori, and anyone who gives financial advice, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice:
We are required to:

  • Give priority to your interest by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
  • Exercise care, diligence, and skill in providing you with advice
  • Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to
    provide you with advice)
  • Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have.  More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.gove.nz